Digital information is becoming essential to almost every aspect of modern life particularly to all people working in higher education including university students, teachers and researchers. These people require digital information and handling skills to use computers, digital information sources and the Internet for their day-to-day studies, teaching and research. In this context, academic libraries are expected to provide quality services to the users enabling them to get high quality education. Hence, it is necessary to conduct user studies on regular basis and to get feedback from the users to evaluate the library services and to take decisions to introduce new services or improve the existing services. Librarians are supposed to conduct these studies due to developments in IT & ICTs and ongoing changes in instructional technologies used in colleges and universities in this digital era. Hence, there is need for conducting a national seminar to discuss the information requirements of users in the digital era, need for and methods of conducting user studies, use of ICTs in delivering cost-effective services, and overcome the problems faced by various types of Academic Libraries in conducting user studies.
Objectives
• To provide a forum for discussion among librarians to address the various issues relating to user studies;
• To create awareness among librarians about the importance of user studies for getting feedback from users to improve library services;
• To examine the problems faced while conducting user studies;
• To prepare necessary standard tools for conducting user studies; and
• To create awareness among the librarians on how user studies are helpful in providing quality services to users.
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